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Go to the shopFrequently asked questions
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Is an account necessary for placing an order?
You can shop from our online store as a guest without creating an account and can place an order.
However, creating an account will make your shopping process easier by keeping you up to date
with newsletters, storing your billing/shipping information and ensuring faster checkouts.
How do I make an account?
To create your very own ForthFashion Online Account, follow these simple instructions:
Click on the ‘Sign In’ button on the top right-hand corner of the home page Click on the ‘Create an
Account’ button at the bottom of the screen
How do I register myself?
Registering with ForthFashion is easy. You can create a unique account by going through the
following steps:
• 1. Click on the “LOGIN” sign found on the top right of the home screen
• 2. Click on the “Create an Account” tab found on the “Customer Login” screen.
• 3. Enter your unique information on the account creation page.
• 4. Click on the “Submit” tab for account creation.
How can I find a specific product I am looking for?
All our products come with a unique product code/name. Simply enter the specific code/name in the
search option available on the website and it will help you find the product of your choice. If you do
not receive any results, this means the product is not available anymore.
How do I place an order?
Following are the steps to place an order successfully:
Once your desired product has been selected, you will need to confirm to place your order. There
are three ways you can place your order:
• Ordering through the Product Screen
• Add to Cart Button
How can I change my shipping address?
Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address. In case
your order is confirmed and you wish to change the delivery address, please contact our customer
service immediately. The requested change will be carried out in case the order is not processed.
How long will my order take to arrive?
You will be provided with a tracking ID in order to keep a track of your order. Order delivery
takes 4-5 days, depending on the size and availability of the product.
Do you take orders over WhatsApp, instagram or through messengers?
Yes, you can place your order on WhatsApp and also on our official ForthFashion instagram and
facebook page. Please ensure to provide the article number, color and size of the product you wish
to purchase.
How will I know the status of my order?
You can contact our customer service to know the status of your order. Helpline/WhatsApp:
+923358065906
How many times does the courier service agent attempt to deliver my order?
You will be contacted by the courier service agent 8 hours before the delivery time, if you fail
to receive your order on your doorstep, the agent will attempt to contact you again. Your order will
be automatically cancelled if you fail to receive the order the second time as well.
Can I add more items to my existing order?
You will have to place a new order and cannot add more items to the order that has been
processed. Please contact our customer service immediately in case of any guidance.
What payment options are available?
Following are the payment options available to shop at our online store;
• Cash on Delivery (For domestic clients only)
• Online payment
Is my personal information safe?
Yes, your personal information is absolutely safe, please read our Privacy Policy
If an article is out of stock, how can I be informed about its re-arrival?
For out of stock items, please enter your email address in the given text box to get an email about
article availability. Alternatively, please call our Customer Support helpline, and we will be more
than happy to try and arrange the article you require.
Is there any form of advance payment required for COD?
No, you only need to pay the full amount in cash once your parcel is delivered to you.
Are there any additional charges on exchange?
We will not charge for any exchange orders if the article(s) delivered to you was damaged or
incorrect. If the customer wishes to exchange the article, even if the order was correct, then the
customer will bear the expense of sending us the article(s).
In how many destinations is this service available?
The COD service is available all over Pakistan. COD is not available internationally.
Are your prices negotiable?
All prices on the website are final.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of purchase by sending us an email, messaging on our
page or calling at the Call Center.
